Customer care
Delivery & returns
Clear guidance for receiving, exchanging, or returning an order.
Delivery
Delivery availability and charges depend on the destination and order size. The checkout estimate is provisional until the order is confirmed by Walton’s.
Collection
Where store collection is available, the selected branch will contact you once the order is ready. Do not travel to collect before receiving confirmation.
Returns and exchanges
Keep your proof of purchase and contact us promptly if an item is damaged, missing, or unsuitable. Products must ordinarily be unused and returned in their original packaging. Certain opened, personalised, or hygiene-sensitive products may not be returnable.
Request support